P 221944Z FEB 16
FM DFAS CLEVELAND OH
TO AIG 4676
AIG 4678
BT
UNCLAS
SUBJ/MASS TRANSACTIONS SUBMISSION VIA DEFENSE WORKLOAD OPERATIONS WEB
SYSTEM (DWOWS)//
MILITARY PAY ADVISORY 07/16//
REF/A/MSG/DFAS CLEVELAND OH/011819Z APR 13//
NARR/REF A REQUIRED SUPPORTING DOCUMENTATION ON DEFENSE WORKLOAD
OPERATIONS WEB SYSTEM (DWOWS) PAY CLAIM CASES MPA 12/13//
POC/IDALIZ WILLIAMS/DFAS-JFLQ/CL/SYSTEM LIAISON AND PROCEDURES
DIVISION/TEL: DSN 580-5886/TEL: COMM: 216-522-5886//
RMKS/1. THE PURPOSE OF THIS ADVISORY IS TO REMIND HRS AND PAY OFFICES
TO FOLLOW PROCEDURES LISTED ON REF A AND TO PROVIDE THEM WITH A NEW
EMAIL ADDRESS FOR DWOWS ACCESS REQUEST AND MASS TRANSACTION
REQUEST TO DFAS-CL.
2. IAW REF A, ALL DWOWS PAY CLAIM CASES MUST HAVE ALL SUPPORTING
DOCUMENTATION ATTACHED TO EACH CASE IN ORDER TO BE PROCESSED AT
DFAS-CL. WHEN APPLICABLE, SOURCE DOCUMENTATION MUST HAVE A DIGITAL
SIGNATURE OR AN EXCEPTION MEMO LETTER ATTACHED WITH A SIGNATURE
FROM A CERTIFIER OFFICIAL.  FAILURE TO PROVIDE NEEDED SOURCE
DOCUMENTATION WILL RESULT ON A CLOSURE WITH NO ACTION ON ANY DWOWS
CASE RECEIVED WITH NO PROPER AUTHORIZATION.
3. ANY BONUS SPECIAL PAY AND INCENTIVE PAY PAID IN LUMP SUM OR BY
INSTALLMENT, MUST BE SENT TO DFAS-CL BY AUTHORIZED PERSONNEL WITH
DWOWS ACCESS ONLY; EMAIL REQUEST WILL NOT BE ACCEPTED. PROGRAM
MANAGERS WHO NEEDS TO SUBMIT PAY CASES, HE OR SHE MUST HAVE A
DWOWS ACCESS FOR SUBMISSION.  PROGRAM MANAGER MUST SEND
START/STOP DATE, ROTATION DATE OR SEPARATION/RETIREMENT DATE OF THEIR
PERSONNEL/STAFF IMMEDIATELY VIA EMAIL TO
IDALIZ.WILLIAMS.CIV@MAIL.MIL.  IF THIS STEP IS NOT FOLLOWED, DWOWS
CASES RECEIVED WITH AN UNAUTHORIZED PERSONNEL WILL BE CLOSE
WITH NO ACTION.
4. REJECTED TRANSACTIONS WILL BE AN EXCEPTION TO THIS RULE AND
WILL BE USED AS A SOURCE DOCUMENT TO AUTHORIZE DFAS-CL TO POST
SUCH TRANSACTION OR IF REQUIRED INFORMATION IS REFLECTED IN OPINS,
L0OG, LOPG, NES OR IMAPMIS.  IN THIS CASE, LOPG, NES, OPINS, L0OG AND
IMAPMIS ARE CONSIDERED THE AUTHORITATIVE SOURCE FOR PAY REQUESTS.
5. PERSONNEL AND FINANCE OFFICES MUST ENSURE THAT THE INFORMATION
IN PERSONNEL RECORDS ARE ACCURATE AND UP TO DATE BEFORE ANY PAY CLAIMS
ARE FORWARDED TO DFAS-CL FOR ACTION.
6. COMMANDS SERVICED BY A PSD, CSD, TPU, PERSONNEL OFFICE, NOSC AND
CVN'S WILL SUBMIT DWOWS PAY CLAIM CASES FOR EACH SERVICE MEMBER.
7. COMMANDS SERVICED BY A PSD WILL SUBMIT THE EXCEL SPREADSHEET VIA
TOPS TO THE PSD, CSD, TPU, PERSONNEL OFFICE, NOSC AND CVN WILL FORWARD
VIA DWOWS INPUT AS STATED IN STEPS 5 AND 6.
8. MASS TRANSACTION SUBMISSIONS SHOULD BE DIRECTED VIA DWOWS TO
DEPARTMENT JFLF AND CLERK CODE MST AND MUST BE FOLLOWED BY AN EMAIL
TO DFAS.CLEVELAND-OH.JFL.MBX.DWOWS@MAIL.MIL REQUESTING TO LOAD EACH
INDIVIDUAL PAY CLAIM CASE INTO DWOWS.
9. FOR ACCOUNTABILITY AND AUDIT READINESS PURPOSES, MASS TRANSACTIONS
OF ELEVEN (11) OR MORE SERVICE MEMBERS AND FOR THE SAME TYPE CASE ONLY,
SHOULD BE SUBMITTED VIA EXCEL SPREADSHEET FORMATTED WITH SIX (6) XLS
COLUMN HEADERS.
10. THE COLUMNS HEADERS SHOULD BE LABELED IN THE FOLLOWING ORDER:
SYSTEM (SELECT ACTIVE, RESERVE, SEPARATION, SPECIAL CLAIMS OR
DEPENDENCY SYSTEM), SSN, FULL NAME, TYPE OF CASE, RECEIVED VIA (TYPE
YOUR ADSN, PASS CODE OR PROGRAM MANAGER OFFICE CODE) AND REMARKS
(LIST ACTION NEEDED TO CORRECT EACH SERVICE MEMBERS' PAY ACCOUNT NOT
TO EXCEED 500 CHARACTERS).
11. DWOWS SYSTEM ACCESS REQUEST MUST BE SENT TO DFAS-CL WITH A
DD2875 SAR FORM TO DFAS.CLEVELAND-OH.JFL.MBX.DWOWS@MAIL.MIL. ANY
TIME AN USER CAC-ID PKI INFORMATION IS CHANGED YOU MUST SEND AN EMAIL
WITH A DIGITAL SIGNATURE TO DFAS.CLEVELAND-OH.JFL.MBX.DWOWS@MAIL.MIL
TO UPDATE DWOWS USER PROFILE.
12. THIS UPDATE WILL BE INCORPORATED IN THE PROCEDURES TRAINING GUIDE
(PTG)
13. REQUEST WIDEST DISSEMINATION.//